Privacy Policy

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Effective Date: March 1, 2024
Last Updated: Mar 27, 2026

FlexHaus, LLC (“FlexHaus,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.flexhaus.co (the “Site”) and use our services.

FlexHaus operates a housing marketplace platform connecting guests, property owners, and service providers for short-term and mid-term stays.

We may collect information you provide when using our platform, including:

• Name, email address, and phone number
• Billing and payment information
• Government-issued identification (if required for verification)
• Booking details and housing preferences
• Business or property information (for owners and partners)
• Communications, inquiries, and support requests

When you use our Site, we may automatically collect:

• IP address
• Device type, browser, and operating system
• Pages visited and interaction data
• Referring URLs
• Date and time of visits

We use cookies and similar technologies to:

• Enable platform functionality
• Remember user preferences
• Analyze traffic and usage patterns
• Support marketing and retargeting efforts

You may control cookies through your browser settings.

We may receive information from:

• Property owners and management companies
• Furnishing partners (e.g., CORT Furniture)
• Payment processors
• Marketing and analytics providers
• Identity verification services

We use your information to:

• Operate and manage the FlexHaus platform
• Facilitate short-term and mid-term rental bookings
• Match guests with available housing inventory
• Coordinate furnishing, cleaning, and logistics services
• Enable property owners to list and manage units
• Process payments and financial transactions
• Communicate booking confirmations, updates, and support
• Personalize listings and recommendations
• Improve platform performance and pricing models
• Detect and prevent fraud or unauthorized activity
• Comply with legal and regulatory obligations

We may also use your information for marketing purposes where permitted by law.

We do not sell your personal information.

However, as a marketplace platform, we may share your information as follows:

We may share relevant information with property owners, managers, or operators to facilitate bookings, including:

• Name and contact details
• Stay details (dates, unit type, preferences)
• Verification information where required

FlexHaus may distribute listings across third-party platforms or receive booking inquiries from external channels.

We may share or receive limited data necessary to complete reservations.

To deliver a fully furnished and operational stay, we may share data with:

• Furnishing providers (e.g., CORT Furniture)
• Cleaning and maintenance vendors
• Logistics and delivery providers
• Access control or smart lock providers

We use third-party providers for:

• Payment processing
• Identity verification
• Fraud prevention
• Cloud storage and hosting
• Analytics and marketing

These providers may only use your data to perform services on our behalf.

We may share anonymized data with partners, property owners, and stakeholders for business and analytical purposes.

We may disclose information if required to:

• Comply with applicable laws
• Respond to legal processes
• Protect rights, safety, or property

If FlexHaus is involved in a merger, acquisition, or sale of assets, your information may be transferred.

FlexHaus operates as a technology platform and marketplace.

Depending on the interaction:

• FlexHaus may act as a data controller for platform operations
• Property owners or partners may act as independent data controllers for booking-related data

FlexHaus is not responsible for the independent privacy practices of third-party partners.

You may:

• Access your personal information
• Request corrections
• Request deletion (subject to legal obligations)
• Opt out of marketing communications
• Request information about data shared with partners

If you are a California resident, you have the right to:

• Know what personal data is collected and how it is used
• Request deletion of your data
• Opt out of data sharing for advertising purposes
• Receive equal service regardless of exercising your rights

To submit a request, contact: privacy@flexhaus.co

We retain your information only as long as necessary to:

• Complete bookings and fulfill services
• Maintain financial and transaction records
• Support property owners with booking history
• Comply with legal obligations

We implement reasonable safeguards, including:

• Secure payment processing
• Access controls and authentication
• Monitoring for suspicious activity

However, no system is completely secure.

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

FlexHaus services are not intended for individuals under 18. We do not knowingly collect information from minors.

If you access our services outside the United States, your information may be transferred to and processed in the United States.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

FlexHaus, LLC
Email: privacy@flexhaus.co